Refund Policy

Refund Policy:

At Adam's Chilli, we are committed to ensuring your satisfaction with our range of flavorful chilli sauces. If for any reason you are not completely satisfied with your purchase, please review our refund policy below:

  1. Contact Us Promptly: We kindly ask that you contact us within 24 hours of receiving your item if you encounter any issues with your order. This ensures that we can promptly address your concerns and provide the necessary assistance.

  2. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 24 hours of delivery. We will gladly offer you a replacement or a full refund, whichever you prefer.

  3. Incorrect Items: In the event that you receive an incorrect item in your order, please reach out to us within 24 hours of receiving the package. We will arrange for the correct item to be sent to you or provide a full refund.

  4. Unsatisfactory Flavor: While we strive to deliver the best quality and flavor with our chilli sauces, we understand taste preferences can vary. If you find the flavor of your purchase unsatisfactory, please contact us within 24 hours of delivery. We may offer you a refund or replacement depending on the circumstances.

  5. Return Process: To initiate a return or refund, please contact our customer service team at [email address] with your order number and details of the issue. We may request photographic evidence of any damage or defects.

  6. Refund Method: Refunds will be processed using the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account.

  7. Non-Refundable Items: Perishable items and products that have been opened are not eligible for refunds unless they are damaged or defective.

By shopping with Adam's Chilli, you agree to adhere to our refund policy. We are dedicated to providing excellent customer service and will strive to resolve any issues promptly. Should you have any questions or concerns, please don't hesitate to reach out to us.