Refund policy

Because our chilli sauces are food products, we cannot accept items back once they have left our kitchen.

All sales are final

All sales are final. We do not accept returns or exchanges, including for change of mind or taste preference.

Damaged, defective or incorrect items

The only exception is an item that arrives damaged, defective or incorrect. If this happens, contact us within 24 hours of delivery with your order number and a photo of the item. Once confirmed, we will send a replacement or issue a refund.

How to report an issue

Email Nader@adamschilli.com or chat with us live within 24 hours of delivery, including your order number and a photo. Reports made after 24 hours, or without a photo, cannot be accepted.

Refund method

Approved refunds are processed to the original payment method. Please allow 3 to 5 business days for the refund to reflect in your account.